Return Policy

We hope you love every purchase from Dye Pretty Boutique! If something isn't quite right, we're happy to offer store credit for eligible returns.

Return Eligibility

• Returns must be initiated within 14 days of the delivery date.

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Items must be free of makeup, deodorant, perfume, pet hair, smoke, and any other signs of wear.

• All returns are inspected upon arrival before store credit is issued.

Store Credit

Eligible returns will receive store credit only. We do not offer refunds to the original form of payment.

Store credit never expires and can be used toward any future purchase at Dye Pretty Boutique.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Sale or clearance items

• Jewelry

• Gift cards

• Intimates, bodysuits, and bralettes

• Seasonal or holiday merchandise

• Any item marked Final Sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at hello@dyeprettyboutique.com with your order number and photos of the item so we can make it right.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a damaged item.

We recommend using a trackable shipping service, as Dye Pretty Boutique is not responsible for returns lost or damaged in transit.

Thank you for shopping small and supporting Dye Pretty Boutique. We truly appreciate your business and look forward to helping you find your next favorite piece!

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

At this time, Dye Pretty Boutique does not offer direct exchanges.

If you need a different size, color, or style, simply return your eligible item within our 14-day return window. Once your return has been inspected and approved, you'll receive store credit to use toward a new purchase.

This allows you to choose the item that's perfect for you while ensuring the most up-to-date inventory availability.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.